Scope and Method of Service Provision
Scope of Work
Provision of Tableau software licenses, professional services, and training to support and enhance the SIRUS DW-BI system.
Activities include platform upgrades (major and maintenance releases), security hardening, expert consulting, dashboard development, and structured training programs for end users.
Services Provided
- Tableau Server upgrade and maintenance
- Security hardening
- Expert consulting
- Dashboard development (senior and developer levels)
- Structured training (Desktop Fundamentals/Advanced, Explorer Fundamentals/Advanced)
- Managed support via point of contact and ticketing processes
Strumenti e tecnologie
Tableau Server, Tableau Desktop, Tableau Advanced Management; Windows and Linux based environments; data platform integration with Cloudera; ETL with Apache Airflow, Zeppelin Notebook and Spark (Python/SQL)
Team
- 1 Tableau Architect
- 2 Tableau Trainers
- 1 Cloudera Data Engineer
- 2 Data Engineers
- 2 Tableau Developers
Key Deliverables
- Upgraded and secured Tableau platform
- Enterprise dashboards and published data sources
- Training programs and materials
- Service reporting and SLA compliance
- Documentation and governance artifacts
Outcomes & Impact
- Improved reliability and security of the BI platform
- Increased adoption of Tableau across departments
- Enhanced performance and standardization of dashboards
- Strengthened user autonomy through training
Enterprise-level Relevance
Demonstrates capability in managing large-scale public sector environment with centralized BI platform, governance requirements, and structured training. Great experience with ticketing-based support, SLAs, and multi-role delivery aligns with an Enterprise operational model.